Shipping & Returns

Shipping Information

We ship to US 48 Continental States only, and we ship the orders by UPS or Truck. Please do not use PO Box address as a shipping address.

The order will be processed and shipped the next business day after placing the order and payment is verified by the merchant service.

Same Day Shipping

We can guarantee ship orders at same day if they are placed before 12 p.m. (PST)

Please note: this service does not include weekends and U.S. Holidays.

Free Shipping

Free shipping only applies to particular products under limited condition.

UPS (United Parcel Service)

UPS delivers packages Monday to Friday and will not deliver on Saturday. This should also be taken into consideration when estimating your delivery dates. UPS does not ship to P.O. boxes.

UPS Ground

This will guarantee your package to be shipped via UPS and allow you to track your package online as well.

UPS 3 Day Select

This will guarantee arrival in 3 business days and may even arrive in 2 business days.

Please note: this service does not include weekends and U.S. Holidays.

UPS 2 Day Air

This will guarantee your shipment arrive in 2 business days.

Please note: this service does not include weekends and U.S. Holidays.

UPS Next Day Air

This will shipped same day if the orders received before 12pm (PST) Monday to Friday.

Please note: this service does not include weekends and U.S. Holidays.

Truck

For truck orders, we ship to "Business Address" only. To ensure punctual delivery, please let us know if you have "Loading Dock" or "Forklift". There will be $100 surcharge if you need shipping company provide liftgate service. If your "Ship-to" address is in the "Residential, Farm and Suburban Area", there may $100 surcharge applied. Also, please provide us with your "Telephone Number" and "Contact Person Name" after payment.

Returns

Please contact us first if you need to return your goods back to us, we WILL NOT process any of the return goods without a confirmation number issued by us. Please read the description carefully, or contact us if you have any questions about the products before you make your purchase. We will charge up to 25% RESTOCKING FEE if you need to return the goods that do not fit your needs.

Please note: Return shipping expense must be prepaid.

Standard Warranty

The scales are warranted to be free from defects in PARTS for one (1) year from the date of purchase. Warranty covers United States ONLY. EITHER LABOR OR SHIPPING CHARGE IS NOT COVERED IN THIS WARRANTY.

During this period if this product is found to be defective in material, the manufacturers or one of their authorized service facilities will repair or replace defective parts, subject to the following conditions, limitations and exclusions:
1. This warranty extends to the original consumer purchaser only and is not assignable or transferable.
2. This warranty shall not apply to any product which has been subjected to misuse, abuse, abnormal use, negligence, alteration or accident.
3. This warranty does not apply to any defects or damage directly or indirectly caused by or resulting from the use of unauthorized replacement parts and/or service performed by unauthorized personnel.
4. This warranty does not apply to the batteries, cable, power adapter, software driver and accessories that accompanies the products.

THIS WARRANTY IS MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ALL OTHER OBLIGATIONS ON THE PART OF DIGIWEIGH PROVIDED. HOWEVER, THAT IF THE DISCLAIMER OF IMPLIED WARRANTIES IS INEFFECTIVE UNDER APPLICABLE LAW, THE DURATION OF ANY IMPLIED WARRANTIES ARISING BY OPERATION OF LAW SHALL BE LIMITED TO ONE (1) YEAR FROM THE DATE OF PURCHASE OR SUCH LONGER PERIOD AS MAY BE REQUIRED BY APPLICABLE LAW.

WE HEREBY DISCLAIMS ANY AND ALL LIABILITY FOR CONSEQUENTIAL AND INCIDENTAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH ANY BREACH OF THIS WARRANTY OR ANY OTHER CLAIM WITH RESPECT TO THIS PRODUCT, INCLUDING BUT NOT LIMITED TO, CLAIMS OF NEGLIGENCE, STRICT LIABILITY IN TORT OR BREACH OF CONTRACT.

SOME STATES DO NOT ALLOW (A) LIMITATIONS ON HOW LONG AND IMPLIED WARRANTY LASTS OR (B) THE EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.